• Directs staff in the planning, development, and implementation of day-to-day clinic operations; implements administrative policies and procedures to ensure appropriate communication with staff at all levels.
• Maintains staff schedules assuring positions are consistently covered during operating hours.
• Is consistently and easily available to staff to answer questions and facilitate solutions.
• Provides back-up for registration and scheduling as needed.
• Identifies areas of needed staff development and facilitates training and coordinates participation in appropriate training opportunities.
• Addresses patient and other customer concerns; incorporates customer feedback into the development of clinic protocols, procedures, and planning.
• Implements and monitors objectives consistent with the SEARHC Strategic Plan, Mission, Vision, and Values, and key performance and quality indicators.
• Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
• In collaboration with behavioral health leadership, optimizes personnel and financial resources, and ensures efficient delivery of health care services within allotted budget.
• Maintains fundamental knowledge of electronic health record and practice management system.
• Maintains fundamental knowledge of data and regulatory requirements and oversees the data entry and reporting process.
• Participates in department and community meetings relevant to BH objectives.
• Collaborates with other SEARHC departments to ensure effective clinic operations, patient flow and regulatory compliance.
• Maintains a positive working relationship with community partners and stakeholders.
• Other duties as assigned.

Education

• High school diploma or GED equivalent
• Associates degree in health related or business field
• Relevant work experience of 2 years in a health field may be substituted for degree
• At least 2 years of customer service experience
• Bachelor’s degree preferred

Experience

• Minimum of 4 years healthcare related experience with progressive supervisory and management

Certifications

• Healthcare leadership training/certification preferred

Knowledge, Skills & Abilities

Knowledge:

• Exceptional customer service skills
• Basic knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow
• Knowledge of revenue cycle, facilities management, and other infrastructure areas impacting the clinic
• Basic understanding of TJC, CMS, HIPAA, and/or other governing body regulations
• Knowledge of liability and risk management principles
• Knowledge of health care systems

Skills:

• Administrative, supervisory, and organizational skills
• Oral and written communication skills
• Strong interpersonal skills
• Cultural awareness and sensitivity 

Abilities:

• Ability to simultaneously manage multiple tasks simultaneously
• Ability to mediate and resolve conflict
• Ability to provide leadership and foster collaboration
• Ability to recruit and retain qualified staff
• Ability to use computer applications, such as word processing, spreadsheet, and data management