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Behavioral Health Office Supervisor

Posted: June 10th, 2022
Salary : $ - $ / monthly
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(907) 364-4585
Contact Name: SEARHC Careers

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Job Overview:

The Behavioral Health Office Supervisor oversees the day-to-day operations of the local rural clinic Behavioral Health office; monitors and maintains oversight of clinic staff; including administrative, clinical, and case management staff; collaborates with other SEARHC departments to assure effective and efficient patient flow and to accomplish SEARHC strategic initiatives such as intensive substance abuse treatment and group counseling, based on the needs of the community. Provides and/or oversees data collection and reporting for various Behavioral Health programs. Collaborates with BH Program Managers to develop and oversee budgets, division goals, and compliance with various regulating bodies. In certain SEARHC sites, this position also includes in-depth facilitation of substance abuse treatment initiatives, group counseling and working with community partners to develop and strengthen Alaska Native cultural activities available to patients and their families.  This position is a covered position in accordance with the Indian Child Protection Act (ICPA).




  • Directs staff in the planning, development, and implementation of day-to-day clinic operations; implements administrative policies and procedures to ensure appropriate communication with staff at all levels.
  • Maintains staff schedules assuring positions are consistently covered during operating hours.
  • Is consistently and easily available to staff to answer questions and facilitate solutions.
  • Provides back-up for registration and scheduling as needed.
  • Identifies areas of needed staff development and facilitates training and coordinates participation in appropriate training opportunities.
  • Addresses patient and other customer concerns; incorporates customer feedback into the development of clinic protocols, procedures, and planning.
  • Implements and monitors objectives consistent with the SEARHC Strategic Plan, Mission, Vision, and Values, and key performance and quality indicators.
  • Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.
  • In collaboration with behavioral health leadership, optimizes personnel and financial resources, and ensures efficient delivery of health care services within allotted budget.
  • Maintains fundamental knowledge of electronic health record and practice management system.
  • Maintains fundamental knowledge of data and regulatory requirements and oversees the data entry and reporting process.
  • Participates in department and community meetings relevant to BH objectives.
  • Collaborates with other SEARHC departments to ensure effective clinic operations, patient flow and regulatory compliance.
  • Maintains a positive working relationship with community partners and stakeholders.
  • Other duties as assigned.




  • High school diploma or GED equivalent
  • Associates degree in health related or business field
  • Relevant work experience of 2 years in a health field may be substituted for degree
  • At least 2 years of customer service experience
  • Bachelor’s degree preferred


  • Minimum of 4 years healthcare related experience with progressive supervisory and management



  • Healthcare leadership training/certification preferred


Knowledge, Skills & Abilities



  • Exceptional customer service skills
  • Basic knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow
  • Knowledge of revenue cycle, facilities management, and other infrastructure areas impacting the clinic
  • Basic understanding of TJC, CMS, HIPAA, and/or other governing body regulations
  • Knowledge of liability and risk management principles
  • Knowledge of health care systems


  • Administrative, supervisory, and organizational skills
  • Oral and written communication skills
  • Strong interpersonal skills
  • Cultural awareness and sensitivity 


  • Ability to simultaneously manage multiple tasks simultaneously
  • Ability to mediate and resolve conflict
  • Ability to provide leadership and foster collaboration
  • Ability to recruit and retain qualified staff
  • Ability to use computer applications, such as word processing, spreadsheet, and data management


Retirement, Paid Time Off, Paid Parental Leave, Comprehensive Health Plans, Life Insurance, Disability Packages, Culture of Learning, Well-Being at Work, Travel Opportunities